Your privacy is our priority. This document transparently explains how Aplha88 collects, uses, stores, and protects your personal information every time you use our platform.
All data transmitted between your device and Aplha88's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions.
Your personal information is stored on integrated servers protected by strict access controls. Only Aplha88 staff with specific authorisation may access that data.
Aplha88 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent.
You have the right to access, update, and request the deletion of your personal data at any time through your account panel or by contacting our support team.
Aplha88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant legal provisions applicable to the handling of user data.
We are transparent about what data we collect and why. There is no hidden data collection — everything is stated openly in this document.
Aplha88 ("we", "Platform") is committed to protecting the privacy of all users ("you", "members") who use our website, mobile app, and services. This Privacy Policy explains what information we collect, how it is used, and the steps we take to keep your data secure at all times.
We understand that your trust is the most valuable asset we hold. That's why we never compromise on data protection — every decision involving your personal information is made with your best interests and safety in mind.
This policy applies to all information collected through the Aplha88 platform, including the official website, Android and iOS mobile apps, and all interactions you have with our customer support team.
Aplha88 only collects data necessary to deliver quality services and comply with legal requirements. The following are the categories of data we collect:
| Data Categories | Example Information |
|---|---|
| Identity Information | Full name, national identification number (MyKad), date of birth, gender |
| Contact Information | Mobile phone number, email address, residential address |
| Financial Information | Bank account number, account holder name, digital wallet provider name |
| Usage Data | Login history, games played, betting history, transaction records |
| Technical Data | IP address, device type, operating system, browser version, general location data |
| Communication Data | Live Chat conversation records, emails to customer support |
Your personal data is collected through several different methods, depending on the context of your interaction with the Aplha88 platform:
This includes all information you enter during account registration, identity verification (KYC), deposits and withdrawals, and communications with our support team.
When you use our platform, our systems automatically record technical information such as your IP address, device type, access time, and pages visited. This data is used to resolve technical issues and detect suspicious activity.
In certain cases, we may receive information about you from payment service providers you use, or from identity verification bodies engaged for the KYC process. All such sources are trusted parties operating under their own strict privacy policies.
Aplha88 uses collected data for legitimate, clearly stated purposes. We do not use your data for any other purpose without prior notice:
Aplha88 does not sell or disclose your personal information to third parties for their own commercial purposes. However, there are certain situations where we may need to share your data:
We work with select companies that help us operate the platform, such as payment service providers, cloud infrastructure providers, and identity verification service providers. All such parties are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Aplha88 may disclose your information to authorities if required by law or court order, or if we have reasonable grounds to believe that disclosure is necessary to prevent crime, protect public safety, or enforce our legal rights.
Should Aplha88 be involved in any merger, acquisition, or asset transfer, user information may be transferred as part of those business assets. You will be notified before your information becomes subject to a different privacy policy.
Aplha88 continuously invests in security infrastructure to ensure your data is always protected. The security measures we implement include:
Aplha88 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by law. Generally:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:
You have the right to request a copy of all personal information we hold about you.
You may request that we update or correct any information that is inaccurate or outdated.
You may request the deletion of your data, subject to applicable legal requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict how we process your data.
To exercise any of the rights above, please contact the aplha88 customer support team via live chat on the platform. We will process your request within 30 business days.
The Aplha88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:
These cookies are required for core platform functions such as maintaining your login session, saving language preferences, and ensuring account security. Without them, the platform will not function properly.
Analytics cookies help us understand how users interact with the platform — which pages are visited most, how much time is spent, and where users encounter difficulties. This data is used in aggregate form and does not identify individuals.
These cookies store your preferences such as interface layout, favourite games, and display settings so you do not have to reconfigure them each time you log in.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality.
Aplha88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. When significant changes are made, we will notify you via:
The "Last Updated" date at the top of this document will always indicate when this Privacy Policy was last modified. Continued use of the Aplha88 platform after changes are published constitutes acceptance of the amended policy.
We encourage you to review this page regularly to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist:
We are committed to responding to all privacy-related enquiries within 3 working days. For more complex requests such as data access requests or account deletion, the process may take up to 30 working days.
Your privacy and security are fully protected. Register today and enjoy a safe, fun, and responsible wagering experience.